Privacy Policy

Who we are

Saffron Lane Neighbourhood Council (SLNC) gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our registered office is: 
Saffron Resource Centre
432 Saffron Lane
Leicester LE2 6SB

0116 283 7212
[email protected]

We are a registered charity. Reg no.  508230

We are registered on the Information Commissioner’s Office Register and act as the data controller when processing your data.

Information that we collect

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we  may collect during our contact with you , may include but is not limited to your name and address, phone number, email and personal information about your own situation as described to us for the purposes of us providing advice.

How we use your personal data (legal basis for processing)

We take your privacy very seriously and will never disclose, share or sell your data; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data to enable us to provide our services to you
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

Your rights

You have the right to access any personal information that we process  about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding measures

We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

SSL, TLS, restricted access, IT authentication, firewalls, anti-virus/malware.

Consequences of not providing your data

You are not obligated to provide your personal information to SLNC, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

How long we keep your data

SLNC only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

If you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Contact Consent

Occasionally, we would like to contact you with further information we consider may be relevant to you, or to request feedback from you. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly.

Lodging a complaint

We only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint.

Cookie notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit http://www.aboutcookies.org.uk/.

SLNC-2020

Call us, email or drop in:

t. 0116 283 7212
e. [email protected]

Saffron Resource Centre
432 Saffron Lane
Leicester LE2 6SB