Who we are
Saffron Lane Neighbourhood Council (SLNC) gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Our registered office is:
Saffron Resource Centre
432 Saffron Lane
Leicester LE2 6SB
0116 283 7212
We are a registered charity. Reg no. 508230
We are registered on the Information Commissioner’s Office Register and act as the data controller when processing your data.
Information that we collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect during our contact with you , may include but is not limited to your name and address, phone number, email and personal information about your own situation as described to us for the purposes of us providing advice.
How we use your personal data (legal basis for processing)
We take your privacy very seriously and will never disclose, share or sell your data; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below:
You have the right to access any personal information that we process about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and disclosing your personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
SSL, TLS, restricted access, IT authentication, firewalls, anti-virus/malware.
Consequences of not providing your data
You are not obligated to provide your personal information to SLNC, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How long we keep your data
SLNC only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
If you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally, we would like to contact you with further information we consider may be relevant to you, or to request feedback from you. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly.
Lodging a complaint
We only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint.
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Free independent, quality-assured advice, information and advocacy on debt and money advice, welfare benefit and welfare rights, and housing issues.Get in touch
t. 0116 283 7212
e. [email protected]
Saffron Resource Centre
432 Saffron Lane
Leicester LE2 6SB,United Kingdom